Refund Policy

1. Satisfaction Guarantee

IPTVMAX offers a 30-day money-back guarantee on all subscriptions. If you are not satisfied with our service for any reason, you can request a full refund within the first 30 days.

2. Refund Conditions

To be eligible for a refund, the following conditions must be met:

• The request must be made within 30 days of your initial purchase
• You must provide a valid reason for your dissatisfaction
• Your account must not have been suspended for violation of terms of service

3. Refund Process

To request a refund, contact our customer service via WhatsApp at +44 7743 545144. Our team will process your request within 3 to 5 business days.

4. Refund Method

Refunds will be made via the same payment method used for the initial purchase. For card payments, the credit delay may vary depending on your bank.

5. Exclusions

Refund requests made after the 30-day period will not be accepted. Accounts suspended for abuse or violation of terms are not eligible for refund.

6. Renewals

Subscription renewals are eligible for refund if requested within 7 days of the automatic renewal.

7. Contact

For any questions about our refund policy or to initiate a refund request, contact us via WhatsApp at +44 7743 545144. Our South African support team is available 24/7 to assist you.